Cllr Bryan Lodge was pleased recently when he received a telephone call from a very grateful resident of Charnock who wished to thank her Birley Councillors for helping resolve her heating problem. In early October, the lady’s fire was reported as not working and a repair ordered. When the engineer called, it was realised that the fire was obsolete and beyond repair. The fire was removed and a large, empty hole was left behind. Due to a communications problem, it appears that a replacement fire wasn’t ordered and inspite of a number of calls, the resident was no further forward as we progressed in to November. In desperation, the lady contacted her councillors. “We managed to quickly establish the facts and arrange for a new fire and surround to be installed. An email confirmation from Sheffield Home was received that said the job had been completed and so we closed the contact. It was really pleasing to get a call from our constituent to thank us for everything we had done to resolve her problem” said Cllr Bryan Lodge “I generally think that people contact councillors when they’ve exhausted the usual options and seem to be getting nowhere so it’s always a great feeling when we get a good result. This was made all the better when this lady took the time to call and pass on her thanks.”
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